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IT- Support Engineer

/IT- Support Engineer

IT- Support Engineer

Full Time
Ras Al Khaimah
Posted 5 months ago

Job Summary:  As an IT- Support Engineer, you will be responsible for the day-to-day support of all IT systems, business systems, office systems, computer networks, and telephony systems throughout the hotel.

Additionally, responsible for Information Technology issues, products, and services at the property. Provides user training and support of all property/site systems, network enhancements, hardware and software support. Also maintains the inventory of all hardware products and software licenses and reviews maintenance agreements.

Duties & Responsibilities:

  • Install and configure Software and Hardware
  • Installation of OS Win Server, 7, 8 & 10
  • Install & Configure Network printers
  • Configure different types of network
  • Manage network, POE Switch Servers and technology tools
  • Maintain Etisalat ONT & Internet Routers
  • Maintain & Troubleshoot Cisco Telephone PABX
  • Set up user Accounts, Domain and Network Related.
  • Troubleshoot issues OS and Hardware Related.
  • Maintain and Monitor Antivirus (Virus & Malware)
  • Upgrade system with new releases models, firmware, Patches & Bugs
  • Configure and Maintain Business Email Accounts & Website.
  • Monitor System performance & maintain according to company requirements
  • Maintain & Troubleshoot CCTV & NVR.
  • Maintain & Troubleshoot Door Lock Software & Devices
  • Maintain & Monitor Internet Server & Wi-Fi Access Points



  • Excellent communication and listening skills.
  • Ability to work under pressure.
  • Excellent organizational and prioritization skills, attention to detail, and problem-solving skills.
  • Must be mature, pleasant, courteous, cooperative and enthusiastic team player who displays good human relations’ skills.
  • Must be flexible in working hours, including weekends, evenings and holidays.


  • Degree or Diploma in Information Technology field. Along with in-depth knowledge of Microsoft Operating systems.


  • A minimum of three (3) years of experience in Manufacturing Factory operations IT support roles

Job Type: Full-time
Experience: 3 years (Preferred)
Education: Degree (Preferred)
Location: Ras Al Khaimah

Job Features

Job CategoryIT

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